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Billed Twice

I was billed twice on my credit card for September28- 2026 for 40.77 and October 28 -2026 for 40.77

Microsoft 365 and Office | Microsoft Forms | For home
asked 2026-11-03T19:08:42.94+00:00
Ron Thomas 0 Reputation points
2 answers One of the answers was accepted by the question author.

old product key not working

I am trying tom use Office products on a new device and I am being told that they can't verify my product key from my old laptop/software. I am certain that I am using the proper key and am not translating any of the characters incorrectly.

Microsoft 365 and Office | Other
asked 2025-10-27T22:26:51.4+00:00
Bob from then bank 20 Reputation points
commented 2026-11-03T19:08:31.02+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
2 answers

One Drive Licence transferred but I have provisioning issues

I am a small business hoping to grow. At present I have one tenant and one user. My problem is as follows: “I'm the administrator of a Microsoft 365 Business tenant. I've transferred my Microsoft 365 licence from one user to…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-11-03T17:41:42.3966667+00:00
AdrianL 0 Reputation points
edited an answer 2026-11-03T19:07:30.93+00:00
Fahim-Nz 80 Reputation points Independent Advisor
1 answer

How to display Recipient's name AND full email address in the 'To' field of Outlook 365

I recently updated from Windows 10 to Windows 11 on my PC. I was previously using the desktop version of Outlook 2019. After the update to W11, when I opened Outlook, it defaults to Outlook 365. I was going to go back to Outlook 2019 but I understand…

Microsoft 365 and Office | Other
asked 2025-09-09T15:51:20.88+00:00
Gary A 5 Reputation points
commented 2026-11-03T19:06:09.8966667+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
1 answer

NEED HUMAN -- get requests to create a passkey

How do I speak to a HUMAN? You are giving WRONG information. I need a HUMAN. WHAT IS A TAG????? JUST GET ME A HUMAN. THIS IS ABSURD. YOU DO NOT OFFER ANY HELPFUL ANSWERS. GET ME A HUMAN!!!!! NOW!!!!!

Microsoft 365 and Office | Other
asked 2026-11-03T14:39:23.3166667+00:00
Marissa Boyescu 0 Reputation points
edited the question 2026-11-03T19:03:17.1066667+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
1 answer

Problema para contactar al soporte de Microsoft por bloqueo de MFA

Soy el único administrador global de un tenant de Microsoft 365 y no puedo completar el MFA, aunque sí tengo mi usuario y contraseña. La opción de recuperación que encuentro es llamar al soporte técnico. Soy de Panamá y el número publicado por Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-03T17:09:07.58+00:00
Carlos Troetsch 0 Reputation points
edited an answer 2026-11-03T19:03:04.1966667+00:00
Jack-Bu 7,215 Reputation points Microsoft External Staff Moderator
2 answers

Excel for Mac crashes (EXC_BAD_ACCESS, reproducible) on Refresh All of 14 Power Queries from OneDrive, started after macOS 26.7.2 update

Hello Microsoft Support Team, Microsoft Excel for Mac crashes consistently when I run Data → Refresh All on a workbook containing 14 Power Query queries. The issue started right after I updated macOS and did not occur before. Environment Excel version:…

Microsoft 365 and Office | Excel | For business | MacOS
asked 2026-11-03T04:48:04.78+00:00
Shrouk Ellahoony 0 Reputation points
commented 2026-11-03T19:01:35.14+00:00
r storey 0 Reputation points
1 answer

How to activate 365 on a Mac that already has microsoft apps

how to activate 365 on my mac, I already had the apps installed before purchasing the yearly subscription

Microsoft 365 and Office | Access | For home | Windows
asked 2026-11-03T18:58:36.19+00:00
yolanda windsay 0 Reputation points
answered 2026-11-03T18:59:10.4133333+00:00

AI answer

2 answers

Help with blank templates

I have been using Word since 1996. When i came to this job in 2020 they were using Office 365. I used to be able tomake a blank page template with all my styles, etc. that was reusable -- by that I mean when I hit the blannk page it would pop up as…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-03T18:51:51.8566667+00:00
Lois Power 0 Reputation points
answered 2026-11-03T18:57:46.81+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
2 answers

Cancel Microsoft 365

Website is not allowing me to cancel my subscription to Microsoft 365.

Microsoft 365 and Office | Other
asked 2026-11-03T18:22:25.37+00:00
John Kopcso 0 Reputation points
edited an answer 2026-11-03T18:56:57.95+00:00
John Jefferson Doyon 90,530 Reputation points Independent Advisor
2 answers

unable to edit documents with MS Office 2021 suite

Suddenly I am unable to edit any previously saved document with my MS Office Suite 2021 purchased. Mod note: moved from Windows for Home > Windows 11 > Windows update

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-02T20:43:07.46+00:00
Peter Cotroneo 0 Reputation points
answered 2026-11-03T18:52:19.0066667+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
2 answers

Pivot table crashes on refresh MacOS

Refresh on existing Pivot Tables reports cause crash of Excel Microsoft Error Reporting There was a problem with Microsoft Excel and we apologize for the inconvenience. Microsoft Excel will attempt to recover your work. Recover work and restart…

Microsoft 365 and Office | Excel | Other | MacOS
asked 2026-11-03T06:11:18.4533333+00:00
Thomas Burkhalter 10 Reputation points
commented 2026-11-03T18:50:46.96+00:00
Thomas Burkhalter 10 Reputation points
3 answers One of the answers was accepted by the question author.

Office for Mac 2021 stopped working

Apparently Microsoft Office for Mac 2021 stopped being supported on October 13, 2026. Today - October 23rd, 2026 - it is telling me that it is not supported anymore. But it also isn't functional anymore. It should continue to work properly. I cannot…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-23T22:41:36.34+00:00
Daniel Horvath 25 Reputation points
edited an answer 2026-11-03T18:49:36.9766667+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
1 answer

Default sensitivity label for SharePoint library fails with "You do not have required licenses" on Business Premium + Purview Suite for Business Premium

Our tenant has Microsoft 365 Business Premium plus Microsoft Purview Suite for Microsoft 365 Business Premium. Both have been assigned for more than two months. We bought the Suite specifically to set default sensitivity labels on SharePoint document…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-02T03:01:23.8033333+00:00
Ben Squires 0 Reputation points
edited a comment 2026-11-03T18:46:42.4966667+00:00
Mike Dumont 0 Reputation points
3 answers

“License: Not Activated” and “Couldn’t Refresh License — Error Code: 16”

I purchased Office Home & Student 2021 for Mac, and it is listed under Products I’ve Purchased in my Microsoft account. I reinstalled Office, but Excel still shows “License: Not Activated” and “Couldn’t Refresh License — Error Code: 16”. I have…

Microsoft 365 and Office | Other
asked 2026-10-23T11:38:29.49+00:00
Kaila Aurelia 5 Reputation points
answered 2026-11-03T18:45:57.04+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
4 answers One of the answers was accepted by the question author.

Getting error while installing office 2021

Getting error while installing office 2021,

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-09-22T06:48:11.14+00:00
Manoj Sahu 60 Reputation points
edited the question 2026-11-03T18:42:45.55+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
1 answer

Macos Golden Gate version 27.2. poblem excel

I updated this morning to Macos Golden Gate version 27.2. When updating dynamic tables, Excel closes. I have copied the data from the workbook without tables and when I make new ones, the error returns and Excel closes. I get this error Microsoft Error…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-11-03T13:31:30.85+00:00
Xavier Rovira 0 Reputation points
commented 2026-11-03T18:42:24.7633333+00:00
Howard Weiser 0 Reputation points
1 answer

Déconnection du compter Authenticator

Je suis vraiment tanné de cette vérification Authenticator car tous mes comptes étudiants sont bloqué. Ca fait déjà 2 mois que j'essaie d'accéder à mes messages de groupe d'études sur mon cellulaire et mon ordinateur mais ça me demande un code envoyé sur…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-03T17:34:26.9733333+00:00
edited an answer 2026-11-03T18:42:12.7733333+00:00
Jack-Bu 7,215 Reputation points Microsoft External Staff Moderator
1 answer

Billing too high.

I was advised that my I would be charged 109 plus tax a year. My bill was $163.85. Why is the bill so high? By calculations I should have only been charged 109. Plus 15% tax which equals $124.17. This is very difficult, as this is causing me undue…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T18:39:26.25+00:00
Kelly Varney 0 Reputation points
answered 2026-11-03T18:40:12.8133333+00:00

AI answer

2 answers

Unable to activate Microsoft office 2024 professional Plus

I purchased Microsoft office 2024 professional Plus earlier and I just instaled it and followed the steps to install it, successfully. When I followed the steps to activate it I got: C:\Users[Moderator note: Personally Identifiable Information removed] …

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-11-03T17:53:07.84+00:00
mark verronneau 0 Reputation points
edited the question 2026-11-03T18:35:39.65+00:00
Jack-Bu 7,215 Reputation points Microsoft External Staff Moderator