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I want a refund for cancelled order

On 30 September 2026 I ordered Microsoft 365 Basic for £19.99.   Order No. 4236063780 confirmed by you.   Within minutes I realized that 365 Basic was not the programme I wanted as I needed 365 Personal for Office apps.;  by return email of your…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T15:10:48.4533333+00:00
Victoria Percy 0 Reputation points
answered 2026-11-03T19:46:34.99+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
2 answers

Cancel 365 Subscription

I want to cancel my 365 subscription and be refunded the November 3,3026 PayPal payment.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T14:45:36.5933333+00:00
Teresa Stetler-Clear 0 Reputation points
edited the question 2026-11-03T19:43:47.43+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
1 answer

Created another account inadvertently

I inadvertently paid for a renewal (5489925479) under my email address when my original account is under my phone number associated with the same email does not expire until March of 2027. What do you recommend in this situation? Could you apply the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T15:43:54.35+00:00
Daniel Choi 0 Reputation points
edited an answer 2026-11-03T19:41:58.1266667+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
1 answer

Billing too high.

I was advised that my I would be charged 109 plus tax a year. My bill was $163.85. Why is the bill so high? By calculations I should have only been charged 109. Plus 15% tax which equals $124.17. This is very difficult, as this is causing me undue…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T18:39:26.25+00:00
Kelly Varney 0 Reputation points
answered 2026-11-03T18:40:12.8133333+00:00

AI answer

1 answer

I have another account that has been hacked and can't get into it. I created this account to be able to access QA

My Microsoft account password was reset without my authorization. The verification code was sent to an old phone number that I no longer own, and that number may now belong to someone else. I cannot access my account because Microsoft continues sending…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T17:59:46.6233333+00:00
Achenyo Abutu 0 Reputation points
answered 2026-11-03T18:00:06.61+00:00

AI answer

5 answers

Email access - Microsoft 365

What are your Microsoft subscription current offers?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T16:43:00.5733333+00:00
Clara FALL 0 Reputation points
commented 2026-11-03T17:36:37.34+00:00
EmilyS726 277.3K Reputation points Independent Advisor
2 answers

I am paying for extra storage but sending and receiving emails has been curtailed.

My VISA card is being charged $.99 a month for extra storage yet I cannot send or receive emails because this account thinks it is out of storage. Please fix this.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T15:48:02.77+00:00
Merry Romine 0 Reputation points
answered 2026-11-03T16:26:30.4633333+00:00
GsN5034 - IA 79,390 Reputation points Independent Advisor
2 answers

Why cant I see how to change from yearly to monthly 365 subscription on my account

I've gone through all the steps shown on co-pilot but I don't get the option to swap from yearly to monthly subscription what do I need to do to change my subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T15:33:08.5666667+00:00
Penny Bann 0 Reputation points
answered 2026-11-03T16:14:54.9766667+00:00
SD - IA 182.4K Reputation points Independent Advisor
3 answers

Unable to Add Card to Microsoft Account – Payment Method Error

I'm unable to add my Canara Bank card to my Microsoft account. I've tried adding the same card to other applications, and it works successfully. I also contacted my bank, and they confirmed there is no issue from their side. So, I believe the issue may…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T14:57:58.97+00:00
Fardin Khan 0 Reputation points
answered 2026-11-03T15:47:42.51+00:00
piohal-3542 120 Reputation points
1 answer

Cancel Accont 365 Personal

Hello! I have 2 accounts 365 Personal in my company - just one employed. Today one is paid and that is OK. But I have an account - see No. That account will be paid in Dec 1, 2026 but I don`t want that account. But I can not Login, have never log in…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T10:51:36.4833333+00:00
Hans-Erik Lundberg 0 Reputation points
edited the question 2026-11-03T08:05:32.82+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
2 answers

Double billed

I updated my subscription to 365 Premium and was charged twice . It is show a double charge in my Microsoft account and om my bank statement. I need to have one of the payments chsrged back to my bank account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-03T04:29:11.48+00:00
Phillip Johnson 0 Reputation points
edited an answer 2026-11-03T05:04:27.6166667+00:00
EmilyS726 277.3K Reputation points Independent Advisor
1 answer

Why was my subscription diabled?

Dear Microsoft Support, I am writing to formally request an explanation and immediate resolution regarding the cancellation of my Microsoft account. My subscription was renewed on October 12, 2026, using my credit card, and the payment was successfully…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T22:08:01.2866667+00:00
ELDON HEASTON 0 Reputation points
edited the question 2026-11-03T02:53:11.8033333+00:00
Xavier-D 14,180 Reputation points Microsoft External Staff Moderator
1 answer

My account has been stolen by someone and stolen my Xbox account long with it I need support please

My account was stolen around a week ago, I woke up just to realize that I had gotten a message on my phone saying that my password and phone number where changed by a random email I did not know at all then I scanned by laptop just to find out that my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T06:51:03.8866667+00:00
tupac shakurr 0 Reputation points
edited an answer 2026-11-03T00:51:20.57+00:00
Ian-T 15,440 Reputation points Microsoft External Staff Moderator
1 answer

Account creation blocked

Hello Microsoft Support Team, I am trying to create a new Microsoft account so that I can use Microsoft Teams, but I keep receiving the error message "Account creation blocked" and cannot complete the sign-up. What I have tried so far: …

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T13:34:59.29+00:00
Khuê Phạm 0 Reputation points
answered 2026-11-03T00:23:55.64+00:00
Ian-T 15,440 Reputation points Microsoft External Staff Moderator
1 answer

Is There a Microsoft 365 Help Phone Contact?

Trying to find Microsoft 365 Phone Support and phone contact information

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T23:25:10.2066667+00:00
John Burk Jr 0 Reputation points
commented 2026-11-03T00:02:49.7766667+00:00
Estrella721 47,480 Reputation points Independent Advisor
2 answers

Change account from business to personal.

I cannot activate Dictate because Microsoft considers my account a Business account. I pay for it and it is a personal account. How can I get the account to be considered by Microsoft as a Personal account?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T18:50:06.67+00:00
Bob Schuyler 0 Reputation points
answered 2026-11-02T23:04:03.7233333+00:00
Francisco Montilla 31,725 Reputation points Independent Advisor
2 answers

Multiple (four) charges to credit cards for ONE annual subscription for Microsoft Office 365

On October 29 2026, I purchased one annual subscription for Microsoft Office 365 in the amount of $129.99 plus applicable tax. I have 3 debit card charges and one credit card charge each in the amount of $129.99 plus applicable tax. I need 3 of the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T20:05:02.34+00:00
Gideon Karliner 0 Reputation points
answered 2026-11-02T20:37:58.8866667+00:00
EmilyS726 277.3K Reputation points Independent Advisor
1 answer

What I am paying for and access

I am confused about what I am paying for and what devices I can have access to Microsoft 365 products.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T20:06:36.6533333+00:00
Nesi Martin 0 Reputation points
answered 2026-11-02T20:15:07.9233333+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
2 answers

I am having trouble adding my husband to my 365 personal acct. I need to chat wtih someone.

I have tried several times to invite my husband to be a member of my 365 account. It is now working. I need someone to guide us through.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T14:57:53.93+00:00
Lisbeth Loughran 0 Reputation points
edited an answer 2026-11-02T19:10:41.38+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
3 answers

How do I know if an email from Microsoft is genuine

I have received an email looking for payment of an outstanding invoice although my account has been paid.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-02T18:05:57.9966667+00:00
Sean Hyde 0 Reputation points
answered 2026-11-02T18:59:34.1633333+00:00
Aaron Inman 5 Reputation points