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Déconnection du compter Authenticator

Je suis vraiment tanné de cette vérification Authenticator car tous mes comptes étudiants sont bloqué. Ca fait déjà 2 mois que j'essaie d'accéder à mes messages de groupe d'études sur mon cellulaire et mon ordinateur mais ça me demande un code envoyé sur…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-03T17:34:26.9733333+00:00
Ndongmo Zambou, Angelo Maxime 0 Reputation points
edited an answer 2026-11-03T18:42:12.7733333+00:00
Jack-Bu 7,215 Reputation points Microsoft External Staff Moderator
2 answers

Best way for a school software company to set up Microsoft 365 Education (A1) for each school it serves in Malawi

We are WoKeYaVA, a software company in Malawi. We are building Cromisis, a school management system that schools buy as a package. When a school buys a package, we would like its teachers and students to start using Microsoft 365 Education email. We will…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-01T19:21:21.83+00:00
kelvin moyo 0 Reputation points
edited an answer 2026-11-03T12:55:15.8333333+00:00
Igihozo Gady 80 Reputation points Independent Advisor
2 answers

Office 365 Education: Is A1 (Free) Direct Provisioning Retired? (+ A5 "Not Eligible" Billing Mismatch)

I am the IT administrator for an international school (MMGIS). We recently passed the Microsoft academic verification process. Our primary goal is to provision the Office 365 A1 (Free) licenses for our students and teachers. However, we are currently…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-28T13:59:20.03+00:00
Kyaw Khant Ko Ko 0 Reputation points
commented 2026-11-03T03:05:11.3866667+00:00
Parimal Dobariya 0 Reputation points
1 answer One of the answers was accepted by the question author.

How to fix logging into Microsoft Authenticator whilst it asks for authentication to log into the Authenticator

I’m trying to login to my microsoft account on outlook on my iPhone, however it requires me to authenticate using the Microsoft authentication app , however to do that I need to login to the Authenticator app which I can’t do because i then need to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-02T20:09:32.99+00:00
Mattacola, Francisco 0 Reputation points
accepted 2026-11-02T20:40:27.5266667+00:00
Mattacola, Francisco 0 Reputation points
2 answers

Unable to receive verification code via SMS or Call during Microsoft Azure sign-in (School Account)

Hi Microsoft Support, I am attempting to sign in / sign up for Microsoft Azure using my school/organization account, but I am stuck at the phone verification step. Here are the details of the issue: Issue: I am not receiving any verification code,…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-01T13:16:48.24+00:00
SHAYNIEEA SHERILLESSA BINTI SHAHRIL AMIR 0 Reputation points
commented 2026-11-02T10:37:54.8733333+00:00
Hin Vo 1,735 Reputation points Independent Advisor
3 answers

Unable to Access School Microsoft 365 Account After Removing Microsoft Authenticator

Dear Microsoft Support Team, I am a school administrator in Egypt, and I am experiencing a critical issue accessing my school's official Microsoft 365 account. Affected Account: [<Moderator's note: Personal Identifiable Information…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-01T18:29:47.2033333+00:00
Ahmed Mamdouh 0 Reputation points
answered 2026-11-01T23:38:30.45+00:00
Elena-VH 2,450 Reputation points Independent Advisor
2 answers

I am still being charged for my son's school M365 subscription even after his school account has been deactivated

I signed up for the annual subscription for my son's office M365 account and his microsoft account has been deactivated since June 2024 but my credit card is still being charged. My son's microsoft account is [Moderator note: Personally Identifiable…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-01T01:36:55.68+00:00
Yusuf Musa 0 Reputation points
edited the question 2026-11-01T02:25:35.84+00:00
Kai-Ex 2,315 Reputation points Microsoft External Staff Moderator
3 answers

Can’t get into my Kaskaskia college account

Hello, I’m trying to log into my Kaskaskia college account and it’s giving me the two numbers to put into my Authenticator app but when I open my Authenticator app, I have to put my kaskaskia email in to set up my account but then it asks me for the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-31T20:14:35.32+00:00
Abygale M Kircher 0 Reputation points
answered 2026-10-31T21:10:09.89+00:00
Bulldog 5,500 Reputation points
2 answers

How to Fix Authenticator Code Problem

I want to sign into my school account but can't because it wants me to verify with Microsoft Authenticator. I added my account to the app (not my school). At first, I had no problem but later I ended up clearing the data of the app (big mistake) and even…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-31T05:52:40.1633333+00:00
Valerie Smith 0 Reputation points
edited the question 2026-10-31T16:03:23.23+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
1 answer

why i am unable to verify my student ambestor account .

why i am unable to verify my student status for the microsoft azure for student offer even through i have a valid school email addres how can i solve this issue .

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-20T19:18:48.26+00:00
Supriya Kumari 0 Reputation points
edited the question 2026-10-30T23:13:54.93+00:00
Austin-H 8,725 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Please help me reset my account in Authenticator, I need to access my school account!!

I recently changed my phone and I can't log in to my school account right now. Does anyone know how I can fix it? I reinstalled the app on my new phone, but it is still requesting the code.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-30T22:05:59.07+00:00
Gabriel 40 Reputation points
commented 2026-10-30T22:51:15+00:00
Ruby Nguyen 3,640 Reputation points Independent Advisor
2 answers

Refund for Sales Tax

I purchased Excel for work and used a business P-Card. I work for a school and we are tax exempt. How can I get a refund for the tax we paid on the Excel download.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-30T17:22:45.37+00:00
TiffanyW 0 Reputation points
edited an answer 2026-10-30T17:34:23.77+00:00
Lin V 1,875 Reputation points Independent Advisor
2 answers

Locked Out of Entire Microsoft 365 Tenant – Tenant Suddenly Disappeared, No Access for 60+ Days

Our Microsoft 365 tenant was unexpectedly cancelled on March 27 with an official “subscription cancelled as requested” email, even though we never requested cancellation. Since then, we have been completely locked out of OneDrive, Teams, Outlook, and…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-05-28T17:23:15.47+00:00
Mercedes G Quintanilla 0 Reputation points
commented 2026-10-30T11:15:59.33+00:00
Thangu Thangu 0 Reputation points
1 answer

Azure for Students says "You're not eligible for an Azure free account" despite using my university email

Hello Microsoft Support, I am a university student in Egypt, and I am trying to activate Azure for Students using my official university email address. I selected the Azure for Students option and completed the registration process. However, I received…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-29T15:20:22.9066667+00:00
محمد حاتم محمد عبد المعبود ( 324243710 ) 0 Reputation points
answered 2026-10-29T16:08:43.0633333+00:00
Kai-L 20,985 Reputation points Microsoft External Staff Moderator
2 answers

I recieved a call

I have received a call from +14256352970 about the student's subscription. I am inquiring if this is a legit call from Microsoft support.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-27T13:20:58.0733333+00:00
Kenneth Male 0 Reputation points
commented 2026-10-28T20:10:34.8733333+00:00
Aetherin 3,520 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Unable to verify email account as an educational account

Need assistance in getting my email (.org) verified as an educational institution email. I can log into my personal account, but when I try to use the .org email, I get the following error message: Switch to an account that has permission Your account…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-28T16:54:06.5766667+00:00
Melissa Guy 20 Reputation points
accepted 2026-10-28T17:19:00.74+00:00
Melissa Guy 20 Reputation points
2 answers

Microsoft Authenticator does not work

I am trying to sign in to my college email via outlook, it request to sign in to microsoft 365 , when i try to do so it shows a number and request to verify using the authenticator app, but there is nothing in the app, i want another verifying method,…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-28T15:39:14.9833333+00:00
YAZID M ALGHAMDI 0 Reputation points
answered 2026-10-28T16:12:57.1566667+00:00
Kristen Tran 2,705 Reputation points Independent Advisor
1 answer

TEAMS work on browser but not in the app

My school account works on browser sign in as TEAMS but when i try to sign in using authenticator code then it says something went wrong like TEAMS,ms word is not working my account works good on browser when sign in but not in the app in my laptop…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-27T02:20:06.4366667+00:00
Manpreet Kaur 0 Reputation points
commented 2026-10-28T03:17:11.6266667+00:00
Elena-VH 2,450 Reputation points Independent Advisor
2 answers

locked out because Microsoft Authenticator

Hello, I need urgent help with a Microsoft 365 Business Basic account for Avfallsteknisk Montasje AS in Norway. Our administrator, [[Moderator note: Personally Identifiable Information removed] @atm-as.no], is locked out because Microsoft Authenticator…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-27T10:43:58.0433333+00:00
Morten Henriksen 0 Reputation points
answered 2026-10-27T11:33:03.5+00:00
Ana Le 2,955 Reputation points Independent Advisor
2 answers

OneNote Syncing Issues

I have been using my onenote account since 2023 and have not had any issues with syncing until now. In August it had not properly sycned my main notebook for school notes and removed access to edit in my new notes tabs and said to copy paste into new…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-27T03:36:49.7833333+00:00
Natalia Sadz 0 Reputation points
edited an answer 2026-10-27T06:39:09.4566667+00:00
Kai-Ex 2,315 Reputation points Microsoft External Staff Moderator