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The network diagnostics tool in the Warehouse Management mobile app analyzes the most critical endpoints on your network to quickly identify connectivity problems. Use it as a first step when troubleshooting connection issues. It helps detect common problems such as unreachable networks, DNS resolution failures, and slow connections.
What the network diagnostics tool does
The tool runs a series of tests against key network endpoints and displays results that help you identify where problems occur. Based on the results, it shows:
- Wi-Fi network name — Confirms which network the device is connected to.
- Connection status — Indicates whether the device has an active network connection.
- Connection speed — The negotiated link speed with the Wi-Fi access point.
- Signal strength — Helps identify if the device is too far from an access point or in an area with poor coverage.
- IP address — Confirms the device received a valid IP address from the network.
- Download speed — Measures actual data throughput, which might differ from the connection speed due to network congestion or interference.
When to use network diagnostics
Run the diagnostics tool when you encounter any of the following issues:
- The app can't connect to Supply Chain Management.
- Operations are slow or time out.
- Scanning or data submission is unreliable.
- You need to provide network information to the Microsoft support team.
Run a network diagnostic test
Open the Warehouse Management mobile app on the affected device.
Open the Diagnostics page by using one of the following methods:
- From the Welcome page, select Set up connection (or select Connect and then Set up connection), and then select Diagnostics.
- From the Main menu, select Connection settings, then Set up connection, and then Diagnostics.
Select Analyze Wi-Fi. The Wi-Fi diagnostics page opens and shows details about your current Wi-Fi connection.
To run deeper analysis, select Run network diagnostics. The tool pings critical endpoints to test DNS resolution, reachability, and response times.
Interpret the results
Use the guidance provided in the following table to identify common issues:
| Result | What it means | Recommended action |
|---|---|---|
| No Wi-Fi network name shown | The device isn't connected to a Wi-Fi network. | Verify Wi-Fi is enabled and the device is in range of an access point. |
| IP address is missing or invalid | The device didn't receive an IP address (DHCP failure). | Check DHCP server availability and network configuration. |
| Low signal strength | The device is too far from the access point or there's interference. | Move the device closer to an access point or check for physical obstructions. |
| Low download speed | Network congestion, interference, or bandwidth limitations. | Check network load and consider dedicated Wi-Fi for warehouse devices. |
| Endpoint ping failures | DNS resolution or network routing issues. | Verify DNS settings and that required endpoints aren't blocked by a firewall. |