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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 24074 Release Notes


Update 2407.4 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps
  1. Sign in to your https://<org>.dynamics.com/apps environment.
  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.
  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.26.94
  • PrimeSMSAnchor 1.5.26.88
  • PrimeSocialChannelsAnchor 1.5.26.81
  • PrimeTeams 1.5.26.70
  • PrimeTelephony 1.5.26.254
  • UnifiedRoutingPrime 1.5.26.132

Update 24074 has the following

New/Enhanced Functionality

  • Enablement of Forms rich messaging in AMB Channel
  • Addressed throttling issues for bulk logins
  • Enhancements on populating pre-chat survey questions and answers on agent conversation details
  • Implemented better monitoring mechanism for Inbox View Processor

Security

  • Security enhancements to support cert-based authentication

Performance Improvement

  • Optimized Queue-bot based assignments

Repaired Functionality

Voice

  • Prevented showing external participant's phone number in the logs during external transfer
  • Resolved issues with the customer's DTMF inputs not being recorded in the IVR transcript
  • Implemented fixes to prevent bad request exceptions when routing a buffered record to CTQ
  • Addressed bot escalation issues in Async Messaging channels
  • Added support for grouping OutOfBox queues based on queue priority
  • Implemented fixes allowing customers with workstreams containing null context-items for custom assignments

Assignment

  • Implemented fixes for casting errors in Record Routing and WhatsApp Messaging Assignments
  • Fixes for custom assignment for core services where presence is onboarded
  • Addressed issues in the round robin for Agent assignment
  • Resolved assignment issues for customers with Core Services Redirection enabled

Livechat

  • Fixes to allow multiple rejects during consult

Return to the released versions page.

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