This article describes features that have been removed, or that are planned for removal from Dynamics 365 Customer Insights - Data.
- A removed feature is no longer available in the product.
- A deprecated feature is not in active development and may be removed in a future update.
This list is intended to help you consider these removals and deprecations for your own planning. Where possible, we share option to use similar capabilities for removed or deprecated features.
Features removed or deprecated in November 2026
We're removing these preview features on November 2, 2026. Until that date, they work as before.
Dialog with data
| |
|
| Reason for deprecation/removal |
Features in public preview are continuously being evaluated based on the balance between customer value and cost of maintaining the service. To ask questions about your customer data in natural language from your own agent, use the Customer Insights MCP Server. |
| Replaced by another feature? |
No |
| Product areas affected |
Insights |
| Deployment option |
All |
| Status |
Will be disabled on November 2, 2026. |
Create segments with Copilot
| |
|
| Reason for deprecation/removal |
Features in public preview are continuously being evaluated based on the balance between customer value and cost of maintaining the service. To create segments, use quick segments or the segment builder. |
| Replaced by another feature? |
No |
| Product areas affected |
Segments |
| Deployment option |
All |
| Status |
Will be disabled on November 2, 2026. |
Copilot help pane
| |
|
| Reason for deprecation/removal |
Features in public preview are continuously being evaluated based on the balance between customer value and cost of maintaining the service. To get answers about Customer Insights - Data capabilities, use Ask Learn, the AI assistant on Microsoft Learn. |
| Replaced by another feature? |
No |
| Product areas affected |
Help pane |
| Deployment option |
All |
| Status |
Will be disabled on November 2, 2026. |
Copilot consent settings
| |
|
| Reason for deprecation/removal |
The Copilot features that use these settings are removed. You don't need to change your consent settings before the removal. |
| Replaced by another feature? |
No |
| Product areas affected |
Settings > System > Consent |
| Deployment option |
All |
| Status |
Will be disabled on November 2, 2026. |
Features removed or deprecated in June 2026
Environment status summary
| |
|
| Reason for deprecation/removal |
Replaced by Performance dashboard. |
| Replaced by another feature? |
Yes |
| Product areas affected |
Environment |
| Deployment option |
All |
| Status |
Disabled as of June 10, 2026. |
Features removed or deprecated in May 2026
Data prep report
| |
|
| Reason for deprecation/removal |
Features in public preview are continuously being evaluated based on the balance between customer value and cost of maintaining the service. |
| Replaced by another feature? |
No |
| Product areas affected |
Data sources |
| Deployment option |
All |
| Status |
Disabled as of May 11, 2026. |
Features removed or deprecated in May 2024
Account engagement enrichment for Dynamics 365 Customer Insights - Data
| |
|
| Reason for deprecation/removal |
Features in public preview are continuously being evaluated based on the balance between customer value and cost of maintaining the service. |
| Replaced by another feature? |
No |
| Product areas affected |
Enrichment |
| Deployment option |
All |
| Status |
Removed as of May 16, 2024. |
Features removed or deprecated in April 2024
HERE enrichment
| |
|
| Reason for deprecation/removal |
Replaced by alternative solutions: Azure Maps enrichment. |
| Replaced by another feature? |
Yes |
| Product areas affected |
Enrichments |
| Deployment option |
All |
| Status |
Removed as of April 15, 2024. |
Enhanced company data enrichment
| |
|
| Reason for deprecation/removal |
Replaced by alternative solutions: LeadSpace enrichment or Dun & Bradstreet enrichment. |
| Replaced by another feature? |
Yes |
| Product areas affected |
Enrichments |
| Deployment option |
All |
| Status |
Removed as of April 15, 2024. |
Features removed or deprecated in October 2023
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