Teams updated and now can't see downloads

Question

Teams updated and now can't see downloads

Joe T 0

Says all videos expired. Some are one day old. Supposed to be 30 days.

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Answer 1

Hendrix 2,610 Independent Advisor

Hi Joe,

Can you please share more details about the issue:

Are all recordings affected, or only recordings from specific meetings?
Do other attendees see the same expired message?
Can the meeting organizer locate the file directly in OneDrive > Recordings, or in the channel’s SharePoint > Documents > Recordings folder?
Is this happening in the Teams desktop app only, or also in Teams on the web? As a quick check, you can open Teams on the web and see if you can download the recording there
Also, please share a screenshot or the full wording of the error message

I greatly appreciate your patience and cooperation. Hope to hear from you soon.

Joe T 0 Reputation points

2026-11-03T18:00:28.26+00:00

All recordings that previously worked fine. It was updating as I was using it and I paused the update. Then I updated it when the meeting was finished. It's just me and a language tutor so no one else. The teacher can access on his side. All the movies that are under 30 days old have all expired.
Joe T 0 Reputation points

2026-11-03T18:01:35.8066667+00:00

[Moderator note: Personally Identifiable Information removed]
Hendrix 2,610 Reputation points Independent Advisor

2026-11-03T19:35:46.2933333+00:00
Hi Joe,

Since the tutor can still access the recordings, they have not genuinely expired. The update may have affected the existing recording links or your access in the Teams app. Please first test the recordings in Teams on the web.

If the same message appears, ask the tutor to open the recordings in OneDrive and share them directly with your email address again

If they work on the web, sign out of the mobile app, restart the device, and sign back in
Joe T 0 Reputation points

2026-11-03T19:38:58.8133333+00:00

Thanks! They actually came available on the iMac (that updated) and are still dead on the phone app. I can get them from the iMac now so I think I'm good. Appreciate you!
Hendrix 2,610 Reputation points Independent Advisor

2026-11-03T20:07:15.7866667+00:00

Hi Joe,

Glad to hear the recordings are available again on your iMac.

If you have any concerns or need further assistance in the future, please don’t hesitate to reach out again. Not only will I be happy to assist you, but all users and moderators in the Q&A forum will also do their best to provide support and guidance.

Wishing you a wonderful day ahead.